Prescription Requests for delivery, unfortunately you will need to speak your nominated pharmacy about this we are unable to offer this service. In the current climate the CCG have informed the practice that repeat medication can only be requested 7 days before it is due.
Your are unable to book a GP appointment or attend your GP practice without been triaged by one of the clinical team. Contact the surgery by telephone first and one of our senior clinical team will triage you.
Prescriptions order online using your username and password, or via firstname.lastname@example.org, If you are unable to do this we will take prescription requests over the telephone however if they are not due for several weeks they will not be issued. Only order 7 days before your medication is due
If you have symptoms associated with coronavirus including a new continuous cough or high temperature. You are advised to stay at home for 7 days if single. all residents for 14 days if a multiple occupancy home.
If your symptoms are serious or get worse, NHS 111 has an online coronavirus service that can tell you if you needed further medical help and advise you what to do.
Only call 11 direct, if you cannot go online, or are advised to do so by the online service.
For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.
The surgery is working under increased strain and demand in relation to the coronavirus and our staff themselves at higher risk purely by the work they do. Please be considerate with any queries and where possible utilise other sources of information first line such as the NHS Choices and NHS 111 online. If your query is not an immediate need, please consider whether if needs the surgery to deal with it and whether someone else may be able to help.
Temporary Changes to Online Booking: To mitigate any risk that potentially infected patients booking appointments online and attending the practice when they should be receiving advice to self-isolate or go through testing these have currently been suspended.
Health Centre Training Dates 2020
The Health Centre will close from 12 Noon on the dates below:
Tuesday 4 February
Thursday 23 April - Cancelled
Wednesday 8 July
Thursday 17 September
If you require medical advice during this time please phone 111.
The NHS website Every Mind Matters :
patients can answer 5 questions which then gives them a personalised plan to improve mental wellbeing
It also provides information on specific conditions:
Patient Demands and Expectations
It’s recently been said the demands upon and expectations of a GP practice are rapidly increasing. We can confirm this is true – it is fact !
We are now receiving requests which are simply unrealistic. Unrealistic in terms of the nature of the request and/or the timescale within which the request is asked to be fulfilled.
- Some of our staff are now being abused on a regular basis. This is totally unacceptable.
- Please make reasonable demands and have reasonable expectations of the service and our staff. We try very hard to satisfy patient requests but it is not always possible. The NHS is a public service with limited resources.
- Rudeness to any of our personnel, or any inappropriate behaviour by any patient, may result in REMOVAL FROM OUR PATIENT LIST.
- Please familiarise yourself with our appointment system so you are aware of the available choices.
- If you are only willing to see a specific clinician, you may have to wait longer for an appointment. A similar situation may arise if you wish to attend at a specific time.
- Please be aware you may, initially, be directed by the receptionist to a clinician other than a doctor if this is considered appropriate. Our receptionists are fully trained in Care Navigation.
Where possible, please register for our Patient Online service. You can book or cancel appointments, order repeat prescriptions and view parts of your GP record including information about medication, allergies, vaccinations, previous illnesses and test results.
Please see our website “stokesleyhealthcentre.nhs.uk” for further information about the Practice.
As well as offering GP and Clinical Practitioner appointments to book online we now offer Nurse appointments for the following :- Diabetic, CHD & Asthma Reviews, INR (Warfarin Monitoring ), Dressings.
Please make sure you book into the correct appointment clinic/slot. If you book into the wrong appointment/clinic you may have to reappoint as we may not have the capacity to see you at that time.
Ill on the day
We are continually looking at ways to improve the service we offer to our patients. It will come as no surprise to you that over the last few years the demand on General Practice has increased significantly. We strive to manage this demand daily. The team at the health centre has increased to now include not only GPs but also clinical practitioners, primary care nurses and pharmacists. There are also attached services including physiotherapy. Many of you will already have had contact with these members of the team and appreciate the skills they offer.
We are now adapting our appointment system to help patients navigate to the most appropriate person to assist with their problems. This process is called “CARE NAVIGATION”
The reception staff have all been trained in care navigation. This system will help patients access the most appropriate service for their needs. To enable the practice to develop these services we will be changing how the reception staff deal with appointment requests. The staff will ask you for a brief description of your problem to navigate you to the most appropriate appointment or service.
To enhance our practice we will be offering a new “Ill On The Day” service to deal with those illnesses that require attention on that day. This service will be provided by a team of clinical staff including GPs, clinical practitioners, primary care nurses and pharmacists. This service will include both face to face consultations and telephone consultations if this is felt to be appropriate. Like all changes this will take time to bed in, so bear with us over the first few months while we endeavour to enhance the service we can provide to our patients.
SEXUAL HEALTH SERVICE AVAILABLE:
We now have a walk in service starting here at the surgery on the 5th April 2018. These clinics will be held every Thursday between 4pm-6pm. No appointment is needed. The clinic will offer a range of sexual health services including STI & HIV tests and treatments, contraception (excluding coils and smears) free condoms and counselling and guidance on sexual health.
Please allow time when ordering your prescriptions. You can order most repeat medication up to two weeks before your medication is due. Your prescription will be ready to collect from the pharmacy of your choice. Please allow at least 3 working days before calling in at the pharmacy for your medication. All repeat prescriptions are sent electronically to the patients preferred pharmacy.
DO WE HAVE YOUR CORRECT CONTACT DETAILS:
Please make sure we have your correct contact details
The practice is looking at using email to contact patients. The practice would welcome you contacting the surgery with your email address. At this time we will check that we have your correct address, telephone numbers including home, work and mobile.
APPOINTMENTS FOR PEOPLE WHO ARE UNABLE TO ATTEND SURGERY DURING NORMAL WORKING HOURS
Extended hours is changing from June 2019:
If you are unable to get to the surgery during normal working hours we will be offering appointments including telephone appointments over the week with a health care professional. The appointments and times offered will vary between 7.30am and 6.45pm. If you require one of these appointments at present you will need to phone the surgery and book this via the appointment line.